15w50 Privacy Policy — User Data Protection
Updated: January 2026
This Privacy Policy explains how 15w50 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Please read it carefully to fully understand your rights.
What Information Do We Collect?
When you register and use the 15w50 platform, we collect several categories of information to ensure a smooth, secure experience that meets your needs. The types of data collected are as follows:
Account Information
- Full name as shown on your identification document
- Email address used for registration
- Malaysian mobile phone number
- Date of birth (for age verification, 18 and above)
- Password (stored in encrypted form)
Technical & Payment Information
- IP address and device or browser type used
- Session data and in-platform activity logs
- Registered local payment method details (Boost, Touch 'n Go, online banking — account number or e-wallet)
- Deposit and withdrawal records in Malaysian Ringgit (RM)
- Cookie data and website usage tracking
We only collect information that is strictly necessary to provide our services. We do not request credit card details directly — all payments are processed through recognised third-party payment processors.
How Is Your Information Used?
15w50 uses the information collected solely for legitimate purposes directly related to delivering platform services. The primary purposes for data use are as follows:
- Account management — verifying your identity, processing registration, and keeping your login secure.
- Transaction processing — verifying deposits, processing RM withdrawals, and maintaining accurate financial records.
- Legal compliance — fulfilling Know Your Customer (KYC) requirements and implementing anti-money laundering measures.
- Platform improvements — analysing usage data in aggregate (without identifying individuals) to improve platform performance and user experience.
- Service communications — sends important notifications related to your account, transactions, or policy changes.
- Customer Support — enabling the 15w50 support team to assist you more effectively when you reach out to us.
We do not use your data to build third-party advertising profiles or sell your information to external companies for marketing purposes.
How Do Cookies and Tracking Work on This Platform?
Cookies Used
15w50 uses cookies to ensure a smooth browsing experience. Cookies are small text files stored on your device when you visit our website. The cookies we use fall into three categories:
- Essential Cookies — required for core functions such as login sessions and form security.
- Performance Cookies — collecting anonymised data on how users interact with the platform for improvement purposes.
- Preference Cookies — stores user preferences such as language and display settings.
Cookie Controls
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain platform functions, such as your ability to stay logged in.
In addition to first-party cookies, 15w50 may use third-party analytics tools that are contractually bound not to share users' personal data with external advertisers. Data collected by these tools is aggregated and does not identify individual users.
Data Storage, Security & Third-Party Sharing
Data Storage & Security
All 15w50 user data is stored on servers protected with industry-standard SSL (Secure Socket Layer) encryption. Access to user data is strictly limited to authorised personnel only, and every access is logged for internal auditing purposes.
Account data and transaction records are retained for as long as your account remains active, and for a defined period after account closure to meet legal compliance requirements. After that period, data will be securely deleted or anonymised.
Sharing Information with Third Parties
15w50 does not sell, rent, or share users' personal information with third parties for commercial purposes. However, there are limited situations where data may be shared, namely:
- Payment processors — transaction details are shared with recognised payment processors to facilitate deposits and RM withdrawals securely.
- Legal requirements — 15w50 will disclose required information if directed to do so by a lawful authority in accordance with proper legal procedures.
- Technical service providers — third parties providing technical infrastructure or support services may have limited access to data necessary for their functions, and are bound by strict confidentiality agreements.
Your Rights as a 15w50 User
You have the right to request a copy of the personal information we hold on your account. Submit your request to our support team and it will be processed within a reasonable timeframe.
If your personal information is inaccurate or out of date, you may submit a correction request. Some details can be updated directly in your account settings.
You may request deletion of your personal data upon account closure, subject to applicable legal retention requirements. Contact our support team at [email protected] to initiate the process.
Policy Changes & How to Contact Us
15w50 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or new platform features. Where significant changes occur, we will display a prominent notice on the website and, where appropriate, send a notification to the registered email address.
The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
For any enquiries, data access requests, or privacy concerns, please contact the 15w50 support team via email: [email protected]. We will endeavour to respond to all privacy enquiries within seven business days.
Still Have Questions About Your Privacy?
The 15w50 team is here to help you understand how your data is managed. Check our FAQ section for answers to common questions, or register to start enjoying a safe and secure platform experience.